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Lodging Management 2017/2018

  • 4 ECTS
  • Taught in Portuguese
  • Continuous Assessment


After completing the course, the student should be able to identify and distinguish the different characteristics of tourist developments, analyze the feasibility, targeting business and marketing strategy of a hotel; budgeting a year of activity of the hotel; analysis and implementing quality in hospitality.

Recommended Prerequisites

Excel Knowledge.

Teaching Metodology

Expository method - Powerpoint presentation;
Active method using the work and group presentations.

Body of Work

1 - The Accommodation
1.1 Types of establishments
1.2 Organizational structure
1.3 Room typology
1.4 Accommodation arrangements
2 - Receipt - Operations and procedures
2.1 Functions, responsibilities and professional profiles of human resources
2.2 Telephone and attendance
2.3 Interpersonal communication
2.4 Receiving Procedures, Documentation and Organization
2.5 Check-in
2.6 Check-out
3 - Housekeeping Procedures, Documentation and Organization
4 - The price at the hotel
5 - Revenue Management
6 - Budgeting in hotel units
7 - Hosting Management Program - receiving software and simulation

Recommended Bibliography

- Decreto-Lei nº 39/2008 - Regime Jurídico de Instalação, Exploração e Funcionamento
dos Empreendimentos Turísticos

- Portaria nº 327/2008 - Requisitos específicos de Instalação, Exploração e Funcionamento
dos Empreendimentos Turísticos.

Complementary Bibliography

- Moreira, Isabel; A Excelência no Atendimento, Lidel, Lisboa 2010
- Rodrigues Costa; Introdução à Gestão Hoteleira, Lidel, Lisboa 2008
- Marques, J. Albano; Introdução à Hotelaria, , Civilização Editora, Porto 2007
- Knowles, Tim; Hospitality Management, Prentice Hall, Essex UK, 1998
- Rutherford, Denney G, and others; Hotel Management and Operations, Wiley, New Jersey USA, 2007
- James A. Bardi, Ed.D., CHA, CHE; Hotel Front Office Management, John Wiley & Sons, Inc., 2007

Weekly Planning

Week 1 - Presentation of the CU; The Accommodation; Types of establishments; Organizational structure; Room typology; Housing schemes.
Week 2 - Presentation of mini work; Receipt - Operations and procedures, Roles, responsibilities and professional profiles of human resources; Telephone attendance and presence; Interpersonal comunication.
Week 3 - Procedures, documentation and organization of Reception; Check in; Check-out. Simulation check-in and check-out.
Week 4 - Presentation of mini-works. Housekeeping procedures, documentation and organization.
Week 5 - The price at the hotel.
Week 6 - Revenue Management.
Week 7 - Evaluation Test.
Week 8 - Budgeting of Hotel Unit. Marketing plan.
Week 9 - Budget in excel - Costs of Front-office
Week 10 - Budget in excel - General income, operating account. Analysis of the Exploration and Interpretation of Results account.
Week 11 - Presentation of the Group work
Week 12 - Introduction to the ICG program
Week 13 - Exercises on ICG
Week 14 - Exercises on ICG. Reviews for the test.
Week 15 - Evaluation Test.

Demonstration of the syllabus coherence with the curricular unit's objectives

Basic information is provided to enable the reading of the market and the needs of customers in a hotel. The working groups are taken to develop a hotel, and simultaneously topics are discussed in the classroom to ensure the implementation in the essay. Presentation of a comprehensive project of a hotel, from design to operation.

Demonstration of the teaching methodologies coherence with the curricular unit's objectives

The application of the theoretical knowledge acquired in classes associated with the information contained in the legislation studied are the basis for a draft enforcement with spatial, temporal expression and with economic impact. The methodology proposes work partially executed in class, partly as a group, and presented in a professional manner.

relevant generic skillimproved?assessed?
Ethical and responsible behaviour Yes
Research skills Yes
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